If you have any issues with the AB Well (Virgin Pulse) portal, please reach out to Virgin Pulse at (888) 671-9395.
If you have any issues with your Quest Biometric Screening (accessible through the AB Well Portal), please reach out to Quest at (855) 623-9355.
Quick Links If You're...
What's the AB Well Program activity deadline?
The deadline to complete activities is November 18, 2026 at 11:59pm CT, when Annual Enrollment ends. Here's how employees certify completion.
You can see exactly how many days, hours and minutes you have left before the deadline here.
If you're not enrolled in an A-B/MCC Medical Plan, do you need to complete AB Well Activities?
No; Flex Credits/AB Well Incentives are only offered if you're enrolled in A-B or MCC medical coverage.
If you're not currently enrolled in an A-B medical plan, can you access Quest?
No; only AB Well Program eligible spouses or domestic partners who are currently enrolled in A-B or MCC medical coverage have access to Quest.
If you're a 2026 new hire, click the boxes below to view key AB Well Program dates
2026
Enroll in 2026 Medical Coverage to Automatically Unlock 2026 Flex Credits
6/1
If you're hired on or after this date...
11/18
AB Well Program activity completion deadline
Hired before 6/1 and still confused?
If you newly enrolled in A-B Medical coverage before June 1, you and your eligible spouse or domestic partner can complete the two AB Well Program activities (Primary Care Physician visit and Biometric Screening) before the November 18, 2026 deadline if you want to earn 2027 Flex Credits. 2027 Flex Credits are unlocked by completing AB Well Program activities in 2026 and enrolling in a 2027 A-B medical plan.
You will automatically receive prorated 2026 Flex Credits when you enroll in a 2026 A-B medical plan.
What should you know if you were hired/newly enrolled in an A-B Medical plan on or after June 1, 2026?
If you or your spouse/domestic partner newly enroll in 2026 or 2027 A-B Medical coverage on/after June 1, 2026, you will automatically receive prorated 2026 and 2027 Flex Credits.
You can complete AB Well Program activities in 2027 for 2028 Flex Credits.
Do you need to complete AB Well Program activities if you're pregnant or you go on Leave during the AB Well Program period?
If you are on Leave for the entire AB Well Program period (from 1/1 to 11/18/2026), you are exempt from the AB Well Program activities.
If you're pregnant, congratulations! If you've been told not to complete biometric screenings by a physician, submit a biometric screening exception request to the HR Service Center by calling (800) 952-7522 or sending them an email.
Learn more about the benefits available to support employees and their growing families here.
More Resources
Want to confirm your completion?
Whohoo, you completed your two activities! Amazing job.
To confirm, before 9/1:
- Go to the AB Well Portal
- Click the ribbon in the top righthand menu (as shown below)
2. Confirm that you see two checkmarks - one next to each of the required activities (as shown below!)
Not sure if you have to complete the requirements?
Let us help make things easier!
If you were hired before 6/1/2022, you have to complete the activities if you want to get rewarded when you enroll in a 2023 A-B Medical Plan.
If you were hired or covered by A-B Medical benefits on or after 6/1/2022, you are good to go! You don't have to complete the requirements to receive Flex Credits for the 2022 or 2023 Plan Years. If you enroll in an A-B Medical Plan during Annual Enrollment, you will see Flex Credits in the benefits portal after you make a 2023 A-B Medical plan election.
If you will be newly enrolled in or covered by A-B Medical benefits for the 2023 plan year, you do not have to complete the requirements for 2023 Flex Credits.
Wondering whether your eligible spouse/domestic partner has the chance to complete the requirements and earn rewards? If you chose to cover them under an A-B Medical Plan prior to 6/1/2022, they only get rewards for 2023 if they completed their activities. If they are enrolled in an A-B Medical Plan on or after 6/1/2022 (or newly enrolled in Medical in 2023), they automatically receive Flex Credits for 2023.
Having SSO Issues with the AB Well Portal?
More Resources
Learn more about how eligible, medical-enrolled employees/spouses/domestic partners can earn rewards for taking steps to improve your wellbeing with the AB Well Program
Preventive visits are one of the most effective ways to improve your wellbeing and catch serious conditions sooner
If you're an AB Well Program eligible employee, make sure to access the Benefits Portal during Annual Enrollment and submit 2027 benefit elections
