If you have any issues with the AB Well (Virgin Pulse) portal, please reach out to Virgin Pulse at (888) 671-9395.
If you have any issues with your Quest Biometric Screening (accessible through the AB Well Portal), please reach out to Quest at (855) 623-9355.
If you're not enrolled in an A-B Medical Plan, do you need to complete AB Well Activities?
No; Flex Credits are only offered if you're enrolled in A-B medical coverage.
Hired or newly enrolled in an A-B Medical plan before June 1, 2024?
If you newly enroll in A-B Medical coverage before June 1, you and your eligible spouse or domestic partner can complete the two AB Well Program activities (Primary Care Physician visit and Biometric Screening) before the November 18, 2024 deadline to earn 2025 Flex Credits. These credits are unlocked when you enroll in a 2025 A-B medical plan.
You will automatically receive prorated 2024 Flex Credits when you enroll in a 2024 A-B medical plan.
Hired or newly enrolled in an A-B Medical plan on or after June 1, 2024?
If you newly enroll in A-B Medical coverage on/after June 1, 2024, you will automatically receive prorated 2024 and 2025 Flex Credits.
What if you have a Leave of Absence or are Pregnant?
If you are on Leave for the entire AB Well Program period (from 3/1 to 11/18/2024), you are exempt from the AB Well Program activities.
If you're pregnant and you've been told not to complete biometric screenings by a physician, you have the option to submit a biometric screening exception request to the HR Service Center by calling (800) 952-7522.
Want to confirm your completion?
Whohoo, you completed your two activities! Amazing job.
To confirm, before 9/1:
- Go to the AB Well Portal
- Click the ribbon in the top righthand menu (as shown below)
2. Confirm that you see two checkmarks - one next to each of the required activities (as shown below!)
Not sure if you have to complete the requirements?
Let us help make things easier!
If you were hired before 6/1/2022, you have to complete the activities if you want to get rewarded when you enroll in a 2023 A-B Medical Plan.
If you were hired or covered by A-B Medical benefits on or after 6/1/2022, you are good to go! You don't have to complete the requirements to receive Flex Credits for the 2022 or 2023 Plan Years. If you enroll in an A-B Medical Plan during Annual Enrollment, you will see Flex Credits in the benefits portal after you make a 2023 A-B Medical plan election.
If you will be newly enrolled in or covered by A-B Medical benefits for the 2023 plan year, you do not have to complete the requirements for 2023 Flex Credits.
Wondering whether your eligible spouse/domestic partner has the chance to complete the requirements and earn rewards? If you chose to cover them under an A-B Medical Plan prior to 6/1/2022, they only get rewards for 2023 if they completed their activities. If they are enrolled in an A-B Medical Plan on or after 6/1/2022 (or newly enrolled in Medical in 2023), they automatically receive Flex Credits for 2023.
Having SSO Issues with the AB Well Portal?
If you're experiencing issues accessing the AB Well Portal via SSO, please utilize the username and password option. If that doesn't help, please reach out to Virgin Pulse at 888-671-9395.
Learn more about the AB Well Program
Please report the life event in the Benefits Portal within 30 days of the event*.
*Due to Covid-19, timelines may vary.
