Frequently Asked Questions
When will more information about the 2023 AB Well Program be available?
If you have any issues with the AB Well (Virgin Pulse) portal, please reach out to Virgin Pulse at (888) 671-9395.
If you have any issues with your Quest Biometric Screening (accessible through the AB Well Portal), please reach out to Quest at (855) 623-9355.
More information will be coming in early 2023 - stay tuned!
What are the two required activities?
If you are eligible for the AB Well Program, you can put more $$ into your pocket by:
- Enrolling in an A-B medical plan for next year during Annual Enrollment and
- Completing the following activities:
Biometrics
Before the deadline, complete via one option below:
Onsite Screening Event
Offsite Physician Form
Offsite Quest Patient Center
At-home screening kit
PCP Visit
Visit your PCP (visits in 2022 and 2023)
If you have any issues with the AB Well (Virgin Pulse) portal, please reach out to Virgin Pulse at (888) 671-9395.
If you have any issues with your Quest Biometric Screening (accessible through the AB Well Portal), please reach out to Quest at (855) 623-9355.
Alternatives to a PCP visit
To complete the PCP requirement, you and your spouse/domestic partner can visit a:
- PCP or another provider, including a nurse practitioner, physician assistant, OB-GYN or specialist. Make sure to get a full health assessment
- Walgreens/CVS or an Urgent Care*
- Telemedicine Primary Care visit*
*Costs may be associated with these options. Cigna members can utilize MD Live to complete the health assessment.
Spouse/Domestic Partner information
We don't just care about your health; your family's health matters to you (and to A-B), too! That's why if your eligible spouse/domestic partner is enrolled in an A-B Medical Plan, they are also able complete the activities to earn Flex Credits.
Want to confirm your completion?
Whohoo, you completed your two activities! Amazing job.
To confirm, before 9/1:
- Go to the AB Well Portal
- Click the ribbon in the top righthand menu (as shown below)
2. Confirm that you see two checkmarks - one next to each of the required activities (as shown below!)
Not sure if you have to complete the requirements?
Let us help make things easier!
If you were hired before 6/1/2022, you have to complete the activities if you want to get rewarded when you enroll in a 2023 A-B Medical Plan.
If you were hired or covered by A-B Medical benefits on or after 6/1/2022, you are good to go! You don't have to complete the requirements to receive Flex Credits for the 2022 or 2023 Plan Years. If you enroll in an A-B Medical Plan during Annual Enrollment, you will see Flex Credits in the benefits portal after you make a 2023 A-B Medical plan election.
If you will be newly enrolled in or covered by A-B Medical benefits for the 2023 plan year, you do not have to complete the requirements for 2023 Flex Credits.
Wondering whether your eligible spouse/domestic partner has the chance to complete the requirements and earn rewards? If you chose to cover them under an A-B Medical Plan prior to 6/1/2022, they only get rewards for 2023 if they completed their activities. If they are enrolled in an A-B Medical Plan on or after 6/1/2022 (or newly enrolled in Medical in 2023), they automatically receive Flex Credits for 2023.
Having SSO Issues with the AB Well Portal?
If you're experiencing issues accessing the AB Well Portal via SSO, please utilize the username and password option. If that doesn't help, please reach out to Virgin Pulse at 888-671-9395.
Please report the life event in the Benefits Portal within 30 days of the event*.
*Due to Covid-19, timelines may vary.
More key actions to improve your wellbeing
